FAQs

Terms of Service

GIFT VOUCHERS

An ideal present, gift vouchers are available in exchange for any treatment, full or half-day programmes, exchangeable at Ati Thai Wellness. Gift vouchers are not refundable and must be presented at the time of treatment. Currently each voucher is only valid at a specific location where is was purchased from.

ON ARRIVAL

In-house clients are advised to arrive at least 5 minutes before their appointment. If you arrive later than 5 minutes before the appointment, the duration of your treatment might be affected.

PAYMENTS

All treatments must be prepaid before the service can be carried out. Online reservations are pre-authorised to your credit or debit card. We accept cash, Venmo, Visa and MasterCard.

MINORS

Guests under the age of 18 may not come for the treatment without on-site adult supervision.

MEDICAL CONDITIONS

If you have undergone any surgery within the past 6 months, suffer from any medical condition or are pregnant please advise us at the time of booking and immediately before your treatment. Our therapists will guide you to ensure that your experience suits and compliments your physical condition.

PREGNANCY

Pregnancy is one of those times when you really need to take the weight off your feet and be pampered. Being stressed isn’t good for the baby, so what better excuse than being pregnant for some nurturing me-time!

At Ati Thai Wellness, we recommend that during pregnancy you focus on pregnancy massage, such as foot massage. Pregnancy Massage must be avoided during your first 16 weeks of pregnancy. More from NHS

CANCELLATIONS

Please allow 24 hours notice of cancellation to avoid an automatic 50% charge.

AT Ati Thai Wellness, It is prohibited to use mobile phones, video cameras or personal stereos during your visit. Smoking is strictly prohibited in all areas.